Making Improvements

Schedule

The schedule below details the impact to you and your access to your accounts.

Through Conversion Weekend

Through our conversion weekend, we will be upgrading the functionality as well as the look and feel for our website, online banking, and mobile app. Below are details on how you will be impacted after the upgrades are completed.

• When you attempt to log in to Online Banking on the morning of Monday, November 4, your ID or password may change.
  • For Online Banking customers, your user ID and password will remain the same. When you log in for the first time, you will be prompted to enter a new password.
  • For Business Banking customers, your user ID will change. Your new user ID is a combination of your current company ID and user ID. For example, if your company ID is 1234567 and your user ID is jdoe, your new user ID will be 1234567jdoe.
  • If you are uncertain how you should log in, please contact your local branch for assistance.

• You will need to enroll in eStatements again! Our system makes it quicker, easier, and safer to access your statements online. As of November 4, your eStatements will be accessible for the previous 5 years.
• Your current CBLA Mobile app on your iOS or Android device will no longer function. It is recommended that you delete the app on Friday evening after 5:00 PM and install our new application. They can be found on the Apple App Store and Google Play Store by searching CBLA.
  • If you are not certain how to install the new application, please contact your local branch for assistance.
• When our new Bill Pay product becomes available on Monday, November 4, all of your payees will be moved over as well as one year of history. You will have to set up all of your recurring payments. No recurring payments will be migrated to our new bill pay system.
• Please verify your Bill Pay and transfer transactions. Any transaction or payment set up on a recurring schedule will need to be set up once more.
• Your access to your account with Quickbooks and Quicken will be limited over the conversion weekend. As of 5:00 PM on November 1, you will no longer be able to download transactions. Please go in and disconnect your software from your accounts at this time. On Monday, November 4 after we come online at 7:00 AM, you will need to reconnect your software to your accounts. This is made even easier now as you’ll log in with your online banking information inside your software. Please note that you must access your online banking before your software will work.
• Your CBLA debit card will still function during our upgrades, but with limited availability. You will NOT have access to the entirety of your account balance. It is highly recommended that you make time to withdraw cash or process any payments necessary on Friday, November 1 before 2:00 PM to ensure that you will not have any problems. You may continue to write checks as needed.
• Customers that utilize our SecurLOCK Equip app for card controls and transaction notifications will no longer need this app as of November 1. Moving forward, your card controls will be inside of the mobile app.
• Business customers that utilize ACH origination will not be able to submit any transactions during our upgrades. Transactions can be submitted once you are able to log in on Monday. Your templates will be available to you at this time. This does not apply to transactions submitted with a vendor or provider that are not originated using your Business Banking login.
  • Any recurring ACH transactions that you have set up will need to be verified after our upgrades. Please review your scheduled transactions when you log in for the first time.
  • Copies of your current ACH templates can be exported and saved for your records prior to our upgrades. If you are uncertain how to complete this, please contact us at (318) 872-3831.
• Positive Pay customers will work your exceptions on Friday, November 1 as normal between 8:00-10:00 AM. On Monday, November 4, you will not be able to work these exceptions. We will call you to verify the necessary items on that morning. You will access the new Positive Pay system and begin working your exceptions there on Tuesday, November 5.
  • Your issued and voided items will transfer to the new Positive Pay system during our upgrades. You will be able to submit new issued and voided items on Tuesday, November 5.
  • If you upload a check list into the Positive Pay system, the process may change. Please contact us at (318) 872-3831 if you have an issue uploading your check list.
• Business customers that utilize Remote Deposit Capture with a check scanner at your office will be able to scan and submit deposits during our upgrades, but they will not be approved until Monday, November 4. You will continue to log in with the user ID and password that you use today.

We hope that you will enjoy the upgrades that we have planned for you. There will be new features and functions for you that will assist you with your financial goals. Any time from now until our conversion weekend, please reach out to us if you have any questions or concerns. Our goal is to make this as seamless as possible.